Good to know before the first serve.

Open a Community card and choose Image approvals. Pending shows images awaiting review; History contains approved and rejected images. Managers and Admins can approve or reject other people’s uploads. Their own uploads require another moderator or Courtira support; contact courtiraapp@gmail.com if no other moderator is available. Images are never approved automatically after a waiting period. Count badges on Community cards and tools, plus a grouped Home notice, highlight pending actions. The Courtira support review screen and its counts are restricted to authorized Courtira staff.

Use Report Community on the Community card, Report tournament in Event details, Report message in an opened announcement, Report user on a member’s Community profile, or Report sponsor in Event details. The member profile also offers Block user. Courtira support receives reports, and eligible Community moderators can review them in Members. Reports about moderators go to Courtira support. Blocking hides the member and their messages; historical match results remain.

Uploaded Community, tournament, and sponsor images need approval from another Community Manager/Admin or Courtira support before members see them. Personal tournament images are private to their owner; sharing one with a Community requires approval there. Profile photos are approved separately in each Community; pending or rejected photos show a default avatar there, and global screens use a default avatar. Replacing a photo requires fresh approvals. Moderators review images in the Community card → Image approvals; Community moderators cannot approve their own uploads; authorized Courtira support handles escalated reviews.

Every new email, Google, or Apple account must save a player name and a unique username with 3–24 letters, numbers, or underscores. Required fields have an asterisk. Default Player numbers must be replaced; a photo or avatar, country flag, and About text are optional. Existing accounts with incomplete profiles must finish setup too. Saved profiles are checked in the background, so you do not repeat setup on each launch.

Check your inbox and spam folder and use the code from the latest verification email. Choose Resend code on the confirmation screen when its countdown ends to request another email. A new request can invalidate an older code. After email confirmation, sign in with your password and complete your profile. Google and Apple sign-in use their own provider verification.

Check your connection and try again. Your account may already have been created. If a confirmation email arrives, use its latest code or link, then sign in with your password. A delayed signup response does not automatically sign you in.

Choose Sign in with Google and select the account you want to use. Courtira requests the Google account chooser on mobile and web. Sign out of Courtira first if you are already signed in with another account.

Pickleball, tennis, padel, and table tennis (ping pong), with singles and doubles and sport-specific scoring options.

Compass Draw (8–16 players or teams per division, with Compass seeding followed by a seeded knockout and first-round consolation), round robin, single or double elimination, round robin into knockouts, King of the Court, and continuous Community Open Ladders with Elo ratings. Setup options vary by format and plan.

New Compass tournaments have two stages. First, winners and losers keep playing through Compass seeding brackets, including diagonal directions when the draw needs them. Finishing positions determine the final seeds; a standings table does not decide the champions. Once every seeding match in a division is resolved, its seeded final knockout starts automatically. Only first-round losers from that knockout enter consolation; later losses eliminate the entrant. Seeding results lock when the final knockout begins.

Each new Compass division supports 8–16 singles players or doubles teams, subject to your plan limits. You do not need exactly 8 or 16 entries: Courtira fills the next power-of-two draw with BYEs. Each division progresses and finishes independently.

Choose Random draw or Place manually for the opening draw. Manual placement previews the opening matches and shows who receives a BYE. There is no seed-based opening option: the Compass rounds determine the final seeds. Opening BYEs in the final knockout go to the highest final seeds. A BYE advances an entrant automatically and is not a played match.

Not across the whole two-stage tournament. With 16 entries and no withdrawals or walkovers, everyone plays four seeding matches, then two to four final-stage matches: six to eight actual matches per entrant, with 54 matches in total. Smaller complete draws have fewer rounds. When BYEs, withdrawals or walkovers occur, actual match counts can differ; a BYE never counts as a played match.

Use Compass seeding and Final knockout to switch stages, then select a round tab. A round is marked completed once all its matches are resolved, including automatic BYEs. Cards show match numbers and the source of pending results. Final knockout cards appear before seeding ends and fill as final seed positions become certain. You do not need to press a start button.

Champions are decided by the Main and Consolation finals. Both brackets must finish before the division awards are ready. Celebration, Trophy Room and share cards show Main champion, Main 2nd place, Consolation champion and Consolation 2nd place when those places exist. Completed tournament cards show the champions only. Smaller draws may have no playable consolation final.

Saved Compass tournaments keep the rules they were created with. Older draws may have fewer than eight entries, direction champions or larger divisions. New Compass tournaments require 8–16 entries per division; existing draws keep their original format.

In any tournament format, select a completed division and choose View final awards near the top of the tournament, above standings and tabs. Only the selected division’s button appears, and it stays hidden until that division is complete. In a single-division tournament, it appears when the tournament finishes.

Yes. Choose Log in or Open Courtira to use the web app with the same account. Synced tournaments and communities are connected to your account; data that only exists locally on another device must be synced first.

Personal tournaments are private to your account. Community tournaments are shared with members of the selected community. A separate share link can give spectators viewing access to a shared tournament.

No. Community members join for free. Free also includes one active local tournament for up to eight players. Basic and Club are organizer plans for creating and managing communities. Pro is coming soon.

Yes. Use offline player entries in personal tournaments or reusable community offline players. Managers can invite a member to claim saved player history when appropriate.

Yes. In Open Ladder, members submit their own scores for opponent confirmation. For other Community tournaments, Managers enable score entry and scheduling separately; members listed in a match can then record its result or set its court and time. Member-entered knockout results advance the winner automatically; Compass results update both winners and losers in their next brackets. Managers and Admins can manage results and scheduling.

Open the ladder's Matches tab and choose Record ladder match. For members, Player 1 is always your account and cannot be changed. Select another Community member with a Courtira account, enter the completed score and match date, then review and submit. The result stays Pending until the opponent confirms it or 24 hours pass without a dispute. Managers and Admins can record results directly, including matches with offline players.

The opponent sees a Review score card below the Home hero and an Awaiting your confirmation card below the ladder tabs. Open either card, the Pending result in Matches, or its confirmation notification. Choose Confirm score if it is correct, or explain what needs correcting and choose Dispute score. Closing the card or tapping outside leaves the result pending. Opponents who are also Admins see the same confirmation options for pending scores.

Automatic acceptance pauses. Managers and Admins see Accept result and Reject result only for disputed scores. Accept adds the score and updates Elo; Reject lets a corrected score be recorded. The submitter can withdraw an unresolved result. Admins see disputes needing review on Home and in the ladder. Both players remain locked from other results in that ladder until the result is resolved.

Either player may already have a pending or disputed result in that ladder. Resolve it first to release both players. Members can select only current Community members with Courtira accounts; a Manager or Admin must record matches with offline players directly.

No. Following a tournament or opening its share link gives viewing access, not permission to edit results or manage the community.

Tournament-result rankings can be filtered by sport and local or community scope. Completed tournaments record their champions in the Trophy Room. Open Ladders use a separate Elo rating system for ongoing challenge matches.

Opt in to community announcements, join-request updates, new tournaments, selected-player alerts, match reminders, and score or champion updates for tournaments you follow. Device permissions and your preferences must allow notifications. Browser support is limited; use the mobile app for reliable push alerts.

The app supports creating and running tournaments offline. Reconnect and sign in to sync them to your account. The website needs an internet connection to load, and shared updates require connectivity.

Club includes up to three divisions, with up to 64 players per division and 192 total. Each division keeps its own participants, standings, bracket, and champion. Format limits still apply: new Compass divisions support 8–16 players or teams. Open Ladders do not use divisions.

Open Communities and choose Transfer Community ownership below My Online Communities. Select a Community you own, including an archived Community, then choose an existing member. They must accept within 7 days from the notice in their Community card and have a paid plan with enough capacity for the Community and its tournaments. You remain Manager until acceptance; afterwards, they become Manager and you become Admin. The recipient can decline, and you can cancel a pending transfer. Assigning an Admin role does not transfer ownership.

Open Profile and choose Delete account. First, delete all Communities you own, including archived Communities, or transfer ownership to another member. Transfers must be accepted before account deletion can proceed. Deletion permanently removes your account, profile, personal tournaments, preferences, and personal media. Your announcements, uploaded profile photo, and username are removed. Shared tournament records retain your Player Name, country, About text, results, and trophies as read-only history, with initials and a red D beside your name marking a deleted account. Shared Community, tournament, and sponsor images remain while in use. Deleted accounts cannot be recovered. Successful deletion signs you out and clears this device’s saved account session. If cleanup cannot finish immediately, Courtira retries automatically.

Courtira cancels active Stripe subscriptions as part of account deletion. Cancel Apple or Google Play subscriptions separately in the store where you subscribed. Deleting your Courtira account does not cancel store billing, so review your subscriptions before confirming deletion.

Your account is never automatically deleted because of inactivity or a downgrade. After a paid-to-Free downgrade, paid features remain available for 7 days, followed by 90 days of read-only access to owned Communities, then archiving. Community data is deleted 12 months after the effective downgrade unless you return to a suitable paid plan before deletion. Your account and personal tournaments are kept; Free activity does not reset these dates.

Courtira keeps the result already saved. If your entry differs, refresh and reopen the match to review the latest score before trying again. Sending the same result again does not create a duplicate result.

Yes. Open Communities and choose Transfer Community ownership below My Online Communities, then choose Delete beside a Community you own. Read-only and archived Communities are included. This permanently removes the Community and its shared data for all members. Transfer ownership instead if the group should continue.

Signing out unregisters that device for your account’s push notifications. Other signed-in devices keep their own settings. Sign in again and enable notifications to register the device again.

Open Plans & limits in Courtira and choose Manage subscription. Web subscriptions use the Stripe billing portal. Apple purchases are managed in Apple subscriptions, and Android purchases in Google Play. Your purchase confirmation shows the price, renewal terms, and any eligible trial.

Sign into the same Courtira account used for the purchase, open Plans & limits, and choose Restore purchases. Use the same Apple or Google account that made the purchase. Restoring does not move a subscription to a different Courtira account.

Yes. Sign into the same Courtira account to use its synced plan on mobile and the web. Manage billing where you originally subscribed. Cancel an existing subscription before starting a separate one through another service to avoid duplicate charges.

Use the Contact page to open an email draft to courtiraapp@gmail.com. You will need to send the message from your email app.